FAQs
Welcome to the ZaTerra Property Group FAQ section!
Here, you’ll find clear answers to the most common questions about living in a ZaTerra-managed homes, including lease terms, policies, maintenance, and community standards.
Our goal is to make your rental experience simple, transparent, and enjoyable.
If you ever need more information, our friendly management team is always here to help.
A: All maintenance requests must be submitted through our official Maintenance Request Form.
This ensures your issue is properly tracked, assigned, and resolved as quickly as possible.
A: You can see all current availability on our listings page.
👉 View Available Properties
If you’d like more details or to request a viewing, complete the pre-application form on the property page and our team will follow up with next steps.
A complete application includes:
Government-issued ID
Proof of income (pay stubs or tax documents)
Employment letter
Credit check consent
References from previous landlords (if applicable)
Specific requirements may vary depending on the building.
A: Ontario requires a minimum of 60 days’ written notice, effective on the first day of a month.
If you’re unsure about your exact timeline, please contact our office and we can guide you through the process.
A: Your rent is due on the first (1st) of the month, every month of your tenancy.
A: Rent payments are made by e-transfer only.
This is the safest, fastest, and most reliable way to ensure your payment is processed on time.
Instructions for your specific building will be provided in your lease.
A: Lockouts are the tenant’s responsibility. A service fee will apply for lockout assistance. Please contact your Property Manager for instructions.
A: APOLLO Insurance is our preferred insurance provider, providing customized coverage that meets our lease requirements with a 10% tenant discount
and a Best Price Guarantee. Rated 4.7/5 on Google, APOLLO provides exceptional insurance at a great rate. Get a quote and purchase tenant insurance in less than 2 minutes.
Tenant insurance helps pay for any loss or damage to personal property, protection if you’re found responsible for property damage or injury, and helps pay for hotels and food if you’re forced out of your home due to a covered event. APOLLO insurance, our preferred partner, provides coverage for all these situations with a 10% discount for our residents. Get your tenant insurance quote.
Yes, our buidlings are smoke free.
Of course! You're welcome to hang art. If you've hung pictures or shelves and there are any holes or damage, please patch them up and repaint before your leave. Any repair costs will be your responsibility, so it's best to take care of these things before you go.
Absolutely! At ZaTerra, furry friends are cherished members of the family. All rental suites welcome pets, ensuring they feel right at home alongside their human companions. Please see the Management Team for restrictions.